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by KB
Fri Dec 15, 2017 2:21 pm
Forum: Technical Support (Mac)
Topic: Formatting Titles and contents table in V3
Replies: 18
Views: 548

Re: Formatting Titles and contents table in V3

Hi Manni, Normally there is no need to email support if I have replied here and said I will look at it because usually I'm on top of it. It's just that if you're getting frustrated waiting here then it's a good idea to email to chase it up. In this case, this was a little more complicated and I ende...
by KB
Fri Dec 15, 2017 2:16 pm
Forum: Technical Support (Mac)
Topic: Scrivener 2.9
Replies: 4
Views: 68

Re: Scrivener 2.9

Glad you're up and running!
by KB
Fri Dec 15, 2017 12:48 pm
Forum: Technical Support (Mac)
Topic: Formatting Titles and contents table in V3
Replies: 18
Views: 548

Re: Formatting Titles and contents table in V3

Hi, I'm sorry I haven't got back to this earlier and that you are feeling ignored - it's not that I didn't do work on what you reported. If you need or are waiting for a reply from us directly, it's always best to email us - we guarantee a reply when you email us. We do make it clear that we can't g...
by KB
Fri Dec 15, 2017 11:44 am
Forum: Technical Support (Mac)
Topic: Scrivener 2.9
Replies: 4
Views: 68

Re: Scrivener 2.9

Hi,

The Scrivener 3 licence you received will work in Scrivener 2.9.

Thanks for buying!

All the best,
Keith
by KB
Fri Dec 15, 2017 10:45 am
Forum: Technical Support (Mac)
Topic: Best way to scale images when compiling to ebook
Replies: 3
Views: 134

Re: Best way to scale images when compiling to ebook

On this, there is currently no way to add a percentage size, because <$img> tags just get inserted into the text before export using the size tags. However, I have added an extra "ebook" tag for the next update. So, from now on, you could do this: <$img:ImgName;w=400;ebook=50%> In this exa...
by KB
Fri Dec 15, 2017 10:38 am
Forum: Feedback (Mac)
Topic: Support option when a credit card is charged but no license is sent
Replies: 3
Views: 114

Re: Support option when a credit card is charged but no license is sent

Hi Matt,

Great, I'm glad this is all now in hand. Sorry again for the delay, and many thanks for upgrading to Scrivener 3!

All the best,
Keith
by KB
Fri Dec 15, 2017 10:36 am
Forum: Technical Support (Mac)
Topic: Lost ePub paragraph formatting
Replies: 4
Views: 83

Re: Lost ePub paragraph formatting

In Scrivener 2, Compile presets - as powerful as they were - were a bit of a mess, mixing up project-specific structures and settings with settings that were just to do with the Compile format. This meant that if you created a bunch of Compile settings, you'd only be able to use them with other proj...
by KB
Fri Dec 15, 2017 10:26 am
Forum: Technical Support (Mac)
Topic: Delay in context menu
Replies: 12
Views: 186

Re: Delay in context menu

nontroppo wrote:The difference between blank line and a word context menu click is gone for me in the test build, both are 6-8 frames at 60fps now (~0.112s)...


Great! Thanks for testing. Clearly Apple is doing some internal magic in its Share menu validation testing that it has not documented properly.
by KB
Thu Dec 14, 2017 2:35 pm
Forum: Technical Support (Mac)
Topic: Problems deselecting text in Notes in Quick Reference Panel
Replies: 12
Views: 166

Re: Problems deselecting text in Notes in Quick Reference Panel

I don't think it's actually a Scrivener 3 issue but a text system issue - it might be to do with Scrivener 3 being 64-bit. But selection is entirely down to Apple, so I think the bug must be in their code (since Scrivener has no control over selection drawing). But I cannot reproduce it at all at th...
by KB
Thu Dec 14, 2017 1:40 pm
Forum: Technical Support (Mac)
Topic: Splitting a Scrivener File
Replies: 2
Views: 76

Re: Splitting a Scrivener File

The easiest way would be just to make a copy of the project in the Finder, and then delete what you don't want from each version of the project.

All the best,
Keith
by KB
Thu Dec 14, 2017 12:03 pm
Forum: Feedback (Mac)
Topic: Support option when a credit card is charged but no license is sent
Replies: 3
Views: 114

Re: Support option when a credit card is charged but no license is sent

Hi Matt, Thank you for your patient email in the face of having waited five days - I'm very sorry that you've waited so long without a reply from us. We try to get back to everyone in two days, but our support queue is unprecedentedly long at the moment, so things are taking longer than we would lik...
by KB
Thu Dec 14, 2017 11:54 am
Forum: Technical Support (Mac)
Topic: macOS split view problem
Replies: 7
Views: 143

Re: macOS split view problem

You always had to be a little careful about what you had open in order to be able to use split screen because of the limited width - so, for instance, you could never have the inspector, binder *and* editor, or a vertical split, because that wouldn't leave enough screen space. In Scrivener 3, though...
by KB
Thu Dec 14, 2017 11:50 am
Forum: Technical Support (Mac)
Topic: Compile a Synopsis
Replies: 6
Views: 107

Re: Compile a Synopsis

You only have to assign the section layouts once. Once you've done that, it works for that project from then on. And you can use the same Compile Format with *any* project. In Scrivener 2, each Format only worked for a limited number of projects.
by KB
Thu Dec 14, 2017 11:45 am
Forum: Technical Support (Mac)
Topic: Problems deselecting text in Notes in Quick Reference Panel
Replies: 12
Views: 166

Re: Problems deselecting text in Notes in Quick Reference Panel

That... is just bizarre. It's certainly no behaviour of Scrivener's - there's no code in Scrivener that could do this. I'm wondering if an error is getting thrown that is then causing random behaviour. Could you please open up Scrivener's Preferences, and then under General > Warnings tick "Sho...
by KB
Thu Dec 14, 2017 11:40 am
Forum: Technical Support (Mac)
Topic: Delay in context menu
Replies: 12
Views: 186

Re: Delay in context menu

I'm not sure what nontroppo means about the word menu - the word counting menu, maybe? If so, the code is identical in Scrivener 3 and Scrivener 2, so that cannot be anything in Scrivener itself causing the extra time. As for the "Share" menu, I never removed it from Scrivener 2. However, ...